Refund & Cancellation Policy
Effective October 29, 2026. This page summarises how payments, holds and cancellations work at West End Athletic Club. Your signed membership agreement sets out the full terms; where this page and your agreement differ, your agreement applies.
Intro offer
The 3 Classes for $30 offer is a one-time payment for any three coach-led group classes, for new members only. It does not enrol you in a membership and nothing renews automatically afterward. If you have a question about a refund before you book, speak to the front desk first at 416 621 1234.
Memberships
Memberships run on 3-, 6- or 12-month terms. The term, price and conditions of your membership are in the agreement you sign at the club. Current options are listed on the memberships page.
Putting a membership on hold
A membership can be placed on hold for medical reasons, travel, work commitments or other significant life circumstances. Speak to the front desk to arrange a hold.
Cancelling
Cancelling a membership requires 30 days' written notice, sent to info@westendac.com. Please include your full name and the phone number or email on your account.
Billing errors
If you believe you were charged in error, email info@westendac.com with the date and amount. We will review it and correct any billing error.
Questions
For anything not covered here, contact info@westendac.com or 416 621 1234.